PO Box 657, Coventry, RI 02816, USA
800-539-3178Fax: 888-539-3177
Hours of Operation: Monday - Friday 10am - 4pm EST. We are closed on all major holidays and weekends.
Here you will find answers to all of our Frequently Asked Questions or F.A.Q's.
When will my order ship?
We ship most orders within 2 to 4 business days.
Where do you ship from?
We ship from our warehouse in West Greenwich, RI, 02817 USA
How much is Shipping?
Shipping is calculated at check out. Shipping rates are based on the weight, destination and shipping method. You will have the ability to view the shipping charge prior to checkout, and do not have to checkout if you do not agree to the shipping rate. We will ship all orders within the United States via UPS, Signature Required. Customers have the choice of UPS or USPS (United States Postal Service). P.O. Box addresses will be shipped via USPS.
How long does it take for me to get my order?
We ship out most orders within 48 hours and UPS Ground will take 3 to 5 business days to reach you with in the US. You also have the option of upgrading your shipping to 3 Day, 2nd Day, or Overnight, during checkout - at an additional charge. For more information please see our Shipping and Returns page. *Once in a while, an item may unexpectedly sell out. In this case, we will hold the order until we get the item back in stock. If we can not get the item for a week or more, we will backorder the item, shipping the rest of your order and ship the backordered item once we get it in, at no additional cost to you.
An Item on My Invoice Has Been BackOrdered - What Does That Mean?
When we backorder an item, it means we unexpectedly ran out of an item before shipping your order. We usually get most backorders shipped out within 4 weeks, otherwise we will process a refund to your method of payment. For more info on Backorders, please cick here.
Do you ship International Orders?
Yes, we do! We recommend checking with your local Customs Office to inquire about any additional charges that may occur due to Duties and/or Taxes. CheapWholesaleJewelry.com is not responsible for any additional charges that may occur due to taxes, duties or customs fees.
CheapWholesaleJewelry.com does not ship to Africa.
What Method of Payments do you accept?
We accept all major Credits Cards as well as Paypal. We now offering financing!
When paying with Paypal, you MUST wait to be redirected back to www.cheapwholesalejewelry.com, after completing payment. If you are not redirected back to us, we will not receive your order!
What is your minimum order?
We have removed our Minimum Order!
Where are products manufactured?
We get our products from all over; some from China, some in the U.S. and some we manufacture ourselves.
Be sure to check out our newest products often, as we are always adding all new jewelry.
What is your return policy?
If you are unsatisfied with the jewelry items you receive, we accept returns up to 10 days after the order has been delivered to the customer. The process for making a return is as follows:
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You MUST include a copy of your original invoice in the return box, as well as a note explaining why the jewelry is being returned. All items must be returned new and unused in the original packaging.
We will give a refund, minus shipping & handling and discounts. We charge a 30% restocking fee on all refunds or we offer a 100% store credit (minus S&H) for the returned jewelry.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Do you have a physical catalog?
Not at this time. If you are interested in receiving a future catalog, please visit our Contact Us page to send us an email and insert CATALOG REQUEST as the subject and include your name, address, city, state, zip & country.
Does our jewelry tarnish?
With all plated jewelry, there is a chance that it will tarnish, but if you take care of it properly, it will last beautifully, for a very long time! Do not ever clean jewelry with abrasives or gold or silver cleaner/polish. All it takes to properly care for any costume jewelry piece is a few gentle wipes with a soft, damp cloth (water only - never cleaning products or chemicals).
Sterling Silver jewelry will tarnish, as all solid sterling silver jewelry does over time. To clean solid silver jewelry, use a sterling silver polish/cleaner and a soft cloth.
Is membership required?
No! You do not need to be a Jewelry Club Member to buy from us. You do however need to create an account so that we have your shipping and billing information. Upon checkout you will be prompted to either login or create an account.
Where are you located?
We are located in Rhode Isalnd with in the United States of America.
Phone: 800-539-3178 / Fax: 888-539-3177
Will you drop ship for me?
We now offer a drop shipping membership! Please click here to see how you can get started today!
Do you have advertisement opportunities?
Not at this time.